Original topic:

TV not playing any videos

(Topic created: 11-26-2022 12:16 PM)
ahmedmansour1st
Astronaut
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HD and UHD TVs

Hi all

Model UN70TU6980FXZA

It seems to have happened after a software upgrade

The TV connects to Wifi without issues, can browse any  website but when opening any videos  they will not work.

Same thing happens with all apps , apps can open and we can review them but opening any video will not  work , just a black screen 

Tried resetting the TV, resetting the network and even restoring factory settings 

Samsung help line didn't help 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
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