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Original topic:

TV screen is peeling off

(Topic created: 10-16-2022 05:19 PM)
juanrubenp
Constellation
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HD and UHD TVs

I bought a 70 TV last year, Today is October 16, 2022, and the screen is separating from the unit. The TV hasn't been moved since the day I brought it home. I have been searching online and this problem has happened to many people, I thought that Samsung makes excellent quality products and that is why I bought them. After this experience, I don't know if I will buy another Samsung TV.

Juan Patino Niebles

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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HD and UHD TVs

Hello! Thank you for reaching out! I understand how this can be frustrating with your TV screen display coming off. And would love to help get this issue sorted out. This is something that will require service. Depedning on your warranty you will have a couple of options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.

https://www.samsung.com/us/support/service/locations/

 

 

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5 Replies
morover300
Astronaut
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HD and UHD TVs
Contact Samsung
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user751201tmO21
Honored Contributor
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HD and UHD TVs
This is the third or fourth post I've read about this in the last month


Sorry to read about this ... we have a 2018 FrameTV and 2013 plasma still going strong
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Geno71
Samsung Care Ambassador
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HD and UHD TVs

@juanrubenp 

Is it still under warranty?

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NPC1
Red Giant
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HD and UHD TVs
Post model number
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

Hello! Thank you for reaching out! I understand how this can be frustrating with your TV screen display coming off. And would love to help get this issue sorted out. This is something that will require service. Depedning on your warranty you will have a couple of options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.

https://www.samsung.com/us/support/service/locations/

 

 
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