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TV screen periodically flashes when streaming

(Topic created: 10-25-2020 01:33 PM)
user3sSQJnckPx
Constellation
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HD and UHD TVs

We have a UN65NU6900F and is about 2 yrs old. Ever since we had this TV, when streaming on any service, the screen will flash brighter for a second and then return to normal. I have turned off all eco settings and factory reset. I have put up with this and I can't stand it anymore. I can't seem to find anyone else who is having similar problems. Please help!

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SamsungLarry
Community Manager
Community Manager
Options
HD and UHD TVs

Do you have your unit connected wirelessly or via an ethernet cable? Please ensure that you have the unit fully up to date. Lastly, a factory reset may be in order. If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Solution
SamsungLarry
Community Manager
Community Manager
Options
HD and UHD TVs

Do you have your unit connected wirelessly or via an ethernet cable? Please ensure that you have the unit fully up to date. Lastly, a factory reset may be in order. If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user3sSQJnckPx
Constellation
Options
HD and UHD TVs

The unit is connected wirelessly, I have done several factory resets and it is up to date 

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