Original topic:

TV shows the logo and then dark blue screen then turn off

(Topic created on: 2/7/21 2:42 AM)
Ue40f6400aw
Constellation
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HD and UHD TVs

Hello, 

Here is the issue. I changed the settings of the tuner in the secret menu of my Samsung tv Ue40f6400aw to automatic as I couldn't reach some channels in Switzerland. When I turned the TV back on, it shows the logo Samsung smart TV and then it goes to a dark blue screen and turn off.  It can stay for minutes on the dark blue screen or it will turn on and off all the time. I hear a click on the mother board even when I unplug the TV and open it. 

I just want to reset it and try all the hard reset options I found and it doesn't work. 

I can't access to the menu or anything. 

When I touch the remote the red light on TV reacts. 

I put the firmware update on a USB and TV doesn't react either. 

I would really appreciate your help.

Thank you.

Ps : I live in Switzerland and bought my TV years ago in France. 

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SamsungJam
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Thank you for this information. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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