Original topic:

TV will not connect to Samsung server.

(Topic created: 06-27-2021 04:46 PM)
userdcHk3gc22z
Constellation
Options
HD and UHD TVs

Remote will not let me connect at all. Can’t get to Settings or anything else. But it will turn on/off the tv. Can’t use the Netflix app. Help! I changed the batteries in the remote. It wasn’t those. Also cannot change the volume with any remote. 
Model UN43MU6300FXZA

Version No AA04

S/N <HIDDEN>

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SamsungJam
Community Manager
Community Manager
Options
HD and UHD TVs

Oh no!  Hopefully we can help you ease your frustrations.  You're using the original Samsung remote, correct?  How is your connection showing when you run a connection test?  Have you tried uninstalling any unused apps on the television?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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