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Original topic:

TV will turn on, but unresponsive

(Topic created on: 4/6/21 7:57 AM)
userxYFHqr6QvK
Constellation
Options
HD and UHD TVs

First of all, this tech support process is terrible.

As for my particular problem, it started with the volume not working similar to other people’s problems.  The for a while I would get a “can not connect to Samsung server” message and now, I turn on the TV with the remote and only get “”TV plus”.  The home button will not work and I can not change inputs or go to settings.

 

At a loss as what to do.

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Solution
SamsungLou
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Please cold boot the television using the following steps.

 

Turn on the TV.

Press and hold Power on the remote until the television turns off and back on.
Reconnect to your WiFi network.

 

If you continue to have issues with your connection, please send the serial number for the TV to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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4 Replies
SamsungLou
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

I am sorry to hear about this. Please provide the model number and current software version for your television.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userxYFHqr6QvK
Constellation
Options
HD and UHD TVs

UN55MU6300F

 

Cant access software version as TV will not leave the “Sources” menu.

 

thx

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Solution
SamsungLou
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Please cold boot the television using the following steps.

 

Turn on the TV.

Press and hold Power on the remote until the television turns off and back on.
Reconnect to your WiFi network.

 

If you continue to have issues with your connection, please send the serial number for the TV to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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SamsungLarry
Community Manager
Community Manager
Options
HD and UHD TVs

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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