JUMP TO SOLUTION Solved

Original topic:

Television Stopped Working and Red Light Flashes

(Topic created: 04-27-2022 01:39 AM)
userVppazmXk5m
Astronaut
Options
HD and UHD TVs

Why did my 2 year old 70 in 4k UHD  suddenly stopped working and red light flashes on and off. I took it to a Samsung authorized repair place and they said it will cost more than 900 dollars to repair it. That's more than what it cost new.  Why?

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

Hello! I understand how this can be frustrating with your TV not working properly since this is occurring I would recommend the troubleshooting steps below? If these do not help this will require service, as for the exact cause of the issue we would be unable to determine that without a technician looking into it. 

https://www.samsung.com/us/support/troubleshooting/TSG01001086/

 

If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

 

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

Hello! I understand how this can be frustrating with your TV not working properly since this is occurring I would recommend the troubleshooting steps below? If these do not help this will require service, as for the exact cause of the issue we would be unable to determine that without a technician looking into it. 

https://www.samsung.com/us/support/troubleshooting/TSG01001086/

 

If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/