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Constellation

Terms and Conditions, Privacy Policy server down/under maintenance.

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Hello,

 

I just bought a new Crystal UHD TV the other day. As I was running through the setup steps, it asked me to agree to the terms and conditions. Upon trying to do so I got an error that said the server was down for maintenince and to try again later.

 

Since I cannot use Netflix, for example, without accepting the terms, it's quite important. Does anyone have information on how long it will be down or a way around it?

 

Thanks!

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Terms and Conditions, Privacy Policy server down/under maintenance.

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Can you try the following?

 

Cold boot

Turn on the TV. 
 
Press and hold Power on the remote until the television turns off and back on. 
Reconnect to your WiFi network.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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23 REPLIES 23
Samsung Moderator
Samsung Moderator

Re: Terms and Conditions, Privacy Policy server down/under maintenance.

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Hi.  Are you still unable to accept the terms and conditions?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Terms and Conditions, Privacy Policy server down/under maintenance.

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No, I was eventually able to do it. I read about trying to use the "SmartThings" app, so I did. I wasn't able to complete the process via my phone for some mysterious reason, but when I went back to the T&C screen on the TV I was able to agree to them and continue.

 

Honestly, it was really a mess of a process.

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Samsung Moderator
Samsung Moderator

Re: Terms and Conditions, Privacy Policy server down/under maintenance.

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We're glad you were able to sort it out! We hope to make it a smoother process in the future.

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Astronaut

Re: Terms and Conditions, Privacy Policy server down/under maintenance.

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hi, i cannot download tue terms and conditions, please advise 

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Astronaut

Re: Terms and Conditions, Privacy Policy server down/under maintenance.

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Hello I am experiencing the same T&C issues with a TU7000 UHD Crystal.  "server under maintenance". Attempted 20+ times today. Please assist, cannot use any smart TV features. 

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Astronaut

Re: Terms and Conditions, Privacy Policy server down/under maintenance.

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If you are in the United States, change the DNS Server setting under the Network tab to 4.2.2.1 instead of 'automatically'.  That should do it.

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Astronaut

Re: Terms and Conditions, Privacy Policy server down/under maintenance.

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SamsungGill. I'm having the same problem. New 43" Crystal UHD, been trying to download the terms and conditions for days, keeps saying server is under maintenance. Try again later. (1000-7) I've tried probably 30 times over the past 3 days. Please help! Very frustrating!

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Astronaut

Re: Terms and Conditions, Privacy Policy server down/under maintenance.

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hiw can I get to the T&Cscreen on my TV
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Samsung Moderator
Samsung Moderator

Re: Terms and Conditions, Privacy Policy server down/under maintenance.

JUMP TO SOLUTION

You will need to factory reset the television. The T&C Acceptance screen is part of the initial setup.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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