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userGzl0MkH8YR
Astronaut

The Frame backlight seems to have a defect

We just bought this TV less than a half a month ago. We turned the TV on today and a portion of it is dark. Like the backlight has a defect. I’m not very happy about this considering how new this is. 

 

Has anyone experienced this?

24BFD3CD-B853-4353-ADB2-AE2A7C42329A.jpeg

 

4 REPLIES 4

Re: The Frame backlight seems to have a defect

That is not good! The only thing I can think to try is to turn it off for a few hours, and if that doesn't help then try a factory reset.

 

You might also try posting in the QLED and Frame area here, but I suspect you are going to need to exercise your warranty for repairs.

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userzwdvZvLCcM
Astronaut

I bought a 65 inch tv 2 yes ago and now it takes a while...

I bought a 65 inch tv 2 yes ago and now it takes a while for the screen to come on. I paid a lot of money for this tv. It should last longer then 2 yrs

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userGEZRD3N4V4
Constellation

Yes, I bought a Tv over a year ago, and it does the same...

Yes, I bought a Tv over a year ago, and it does the same thing in the lower bottom area.

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usermDkPQFw7u6
Constellation

Re: The Frame backlight seems to have a defect

Hey did you ever get a solution for this? Experiencing the same thing currently with our frame. 

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