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Thoughts on cost/effort of fixing cracked screen as opposed to a new TV?

(Topic created: 08-10-2020 09:38 AM)
jchp1973
Asteroid
Options
HD and UHD TVs

Thanks in advance.

 

My family's first COVID pandemic casualty is the TV, which in the scheme of things is probably still a "good problem" compared to what other people are going through.  My restless young child threw a toy at the TV and the screen now is damaged.  I have looked online for a few minutes to try and figure out which part(s) have to be replaced, how much they would cost, and whether it is a "do it yourself" job or requires a pro.

 

I paid $750 for the TV new in November.  It is 65" UHD Series 8 (model UN65RU800DFXZA).

 

Thoughts on how much the repairs would be?  Thanks!

 

Samsung TV damage.jpghas visible damage 

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JohnLoose
Supernova
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HD and UHD TVs
Each repair is different. I'd encourage you to reach out to a Samsung repair center as we're not able as a community to provide self repair options for you and want to avoid you voiding the warranty.

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JohnLoose
Supernova
Options
HD and UHD TVs
Each repair is different. I'd encourage you to reach out to a Samsung repair center as we're not able as a community to provide self repair options for you and want to avoid you voiding the warranty.

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JohnLoose
Supernova
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HD and UHD TVs

@jchp1973 for service requests check out this link: https://www.samsung.com/us/support/service/

 

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jchp1973
Asteroid
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HD and UHD TVs

Thanks.  I have reached out to them through the website and called them.  They let me schedule a time for repairs on the website but didn't offer an estimate.  So I called to ask that they give me at least a rough estimate based on the part and the the photo I provided before they show up at my door.

 

 

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jchp1973
Asteroid
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HD and UHD TVs

And I have an update.  I did get quick responses from Samsung's repair vendor, which I appreciate. After emailing them all the details, they surprised me by saying that the part I need is no longer manufactured so it cannot be fixed.

 

That is disappointing and surprising, since I bought the TV less than a year ago, and it was not the "last year's cheap" one but one of the newer models.  

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SamS10g
Astronaut
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HD and UHD TVs
Is your screen broken?
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jchp1973
Asteroid
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The external screen is not damaged and with the TV off looks fine.  But per the picture above the ??LCD panel?? (not sure the part name) is damaged.

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