Hello! Thank you for reaching out! This is definitely a strange occurrence. I would recommend disconnecting the TV from Wi-Fi entirely to see if this still occurs. Also, I would recommend disabling power on with mobile by the following: Navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If this does not help then this will require service. Depending on your warranty you will have a couple of options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one-year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service set up - If you're OUT of warranty, you can use this link below to find a service center in your area.
Hello! Thank you for reaching out! This is definitely a strange occurrence. I would recommend disconnecting the TV from Wi-Fi entirely to see if this still occurs. Also, I would recommend disabling power on with mobile by the following: Navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If this does not help then this will require service. Depending on your warranty you will have a couple of options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one-year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service set up - If you're OUT of warranty, you can use this link below to find a service center in your area.
