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Original topic:

Tv melted in lower right corner

(Topic created: 08-21-2022 10:19 AM)
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userBBbTaT0HHm
Astronaut
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HD and UHD TVs

My dad’s UN50J6200AF SN: 04KD3CBH900693H (manufactured Sept 2016) tv has burned and melted at the lower right corner of the screen. Any advice? He’s 86 years old on a fixed income and wants know if it can be fixed.

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1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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HD and UHD TVs

Hello! I understand how this can be a cause for concern with your TV having this melted corner issue. Since this is occurring I would recommend calling directly at 1-800-726-7864 with your full model and serial number. Or if you prefer you can send us a private message with the same information. 

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2 Replies
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HD and UHD TVs
Check if your model has been recalled. You might want to contact Samsung and see what they say. There's a website you can go to to get a get a human operator when calling a corporate number
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

Hello! I understand how this can be a cause for concern with your TV having this melted corner issue. Since this is occurring I would recommend calling directly at 1-800-726-7864 with your full model and serial number. Or if you prefer you can send us a private message with the same information.