Original topic:

Tv screen flashing(black screen)

(Topic created on: 4/17/21 12:33 PM)
04blkv
Constellation
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HD and UHD TVs

So I have a Un58mu6070 and yes I have had it about 3 years but am kinda disappointed that it has developed an issue with the screen flashing on and off. This only happens randomly and very momentary but when I’m gaming or watching a movie it’s very annoying as sometimes it happens so many times that I just give up what I’m doing and move on. This is my first 4K uhd tv and the only Samsung out of 3 that I’m having an issue with. I have tried all the simple fixes and nothing seems to work permanently. My other TVs are older than this unit and I’m fact one survived a tree coming through the house and hitting it during a tornado. I’ve heard a lot of negative reviews and comments on the newer stuff they’re putting out so I’m wondering if it’s time to move on from Samsung?

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SamsungTam
Samsung Moderator
Samsung Moderator
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Is this a U.S. model? 


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04blkv
Constellation
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HD and UHD TVs

Yes it is

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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If this is occurring on all sources and during the picture test this will require service please reach out directly via one of the following methods, as we would like to Gather additional information, and look at this from a case by case basis. Please provide the full model and serial of the TV as well as your best contact phone number, name, and email. 

 

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04blkv
Constellation
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HD and UHD TVs

Message sent via Facebook. It happens on all sources but is very random and sometimes only lasts a split second so it hasn’t done it on picture test as I haven’t left it on there for longer than 5 minutes 

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