I have the model un75j6300af, and it recent started going to a dark backlit screen after displaying the "Smart tv" logo at start-up. I am unable to use the power joystick on the back side, and the remote doesn't show any options. The "Smart tv" start-up display is perfect. Any ideas on a potential fix?
I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
I've tried to follow some of the processes outlined online, but I can't see anything on the screen. Is there a definitive reset I can do without seeing anything on the screen?
I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
