Original topic:

UE55TU7100KXXU

(Topic created: 06-05-2021 07:52 AM)
userdAbeXJvMDf
Astronaut
Options
HD and UHD TVs

Help 

trying to pair a universal Samsung remote

tried all advice re back button /up/ play etc  but no joy

any help out there 

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SamsungTam
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

I do apologize for the inconvenience this has caused. Have you tried to power cycle the device? Also, Can you confirm that the current source and the source the external device is connected to are the same? If that doesn't work I recommend reaching out to remote management at 1-800-Samsung. 

 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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