Original topic:

UN50J6300 TV appears to have melted

(Topic created: 11-01-2021 12:41 PM)
userdX8BNYTYkH
Constellation
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HD and UHD TVs

Hi,

I'm writing because my TV appears to have melted. I noticed a burning smell, and the lower right corner of the TV screen turned black and was extremely hot to the touch. The plastic framing surrounding this area of the screen now appears to be mishaped, as if it had been melted. The lower right corner also seems to have a white tint to it.

The full model number is: UN50J6300AF
The serial number is: <HIDDEN>

What replacement or repair options exist?

Best,

Max

 

 

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3 Replies
SamsungAl
Samsung Moderator
Samsung Moderator
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HD and UHD TVs

Hey Max! That sounds super frustrating and I am delighted to assist you! Can you shoot any of the mods here a private message so that we can gather some more information for your case?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userdX8BNYTYkH
Constellation
Options
HD and UHD TVs

Hi all,

Thanks for the quick response. I've included the model number, serial number, and a link to a photo of both from the back of the TV. Please let me know if you need any additional information from me.

Best,

Max

Model Number: UN50J6300AF

Serial Number:<HIDDEN>

Link to Photo: https://photos.app.goo.gl/k22Rv95kGRXgwJhUA

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userdX8BNYTYkH
Constellation
Options
HD and UHD TVs

PS, responded to the moderators directly.

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