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Asteroid

UN55KS8000 TV has dark vertical shadow on middle of screen

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I have had my Samsung TV (UN55KS8000) for about 3 years.  Last night I noticed there is now a dark vertical line (shadow) down the middle of the screen.  I spent about an hour chatting with a technical support person this morning, but it sounds like I have to take it in to be serviced.  Of course it's out of warranty.  This was my first Samsung TV and I was very happy with it, but for it to break like this after only 3 years is ridiculous.  I have 2 Sony TVs that are much older and still work fine.  I think this will be my first and last Samsung TV.

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Samsung Moderator
Samsung Moderator

Re: UN55KS8000 TV has dark vertical shadow on middle of screen

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We are sorry to hear about this. Please send the serial number to this PM Link, and we will look in to this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung Moderator
Samsung Moderator

Re: UN55KS8000 TV has dark vertical shadow on middle of screen

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We are sorry to hear about this. Please send the serial number to this PM Link, and we will look in to this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Asteroid

Re: UN55KS8000 TV has dark vertical shadow on middle of screen

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Thanks.  I'll send the serial number to you in a PM.  I appreciate the help.

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Constellation

Re: UN55KS8000 TV has dark vertical shadow on middle of screen

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Did you get any response?  I have the same problem with a UN7100.

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Asteroid

Re: UN55KS8000 TV has dark vertical shadow on middle of screen

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Samsung was very helpful with getting my TV repaired.  I'm impressed with their customer service!

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