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UN55MU6290FXZA is only showing the Samsung Smart TV Logo

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When I switched on my TV this evening, it just says "Samsung Smart TV". Not responsive to remote. 
- tried remote ir test . Remote is fine

- tried unplugging the TV

- tried power button on TV

 It keeps showing smart tv logo whatever u try.

Has anyone recently faced this issue? Any luck?

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: UN55MU6290FXZA is only showing the Samsung Smart TV Logo

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I would like to look into this a bit further; can you send me a private message with the serial number?


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6 REPLIES 6
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Samsung Moderator
Samsung Moderator

Re: UN55MU6290FXZA is only showing the Samsung Smart TV Logo

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Can I have your full model code?







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Constellation

Re: UN55MU6290FXZA is only showing the Samsung Smart TV Logo

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The model is 

UN55MU6290FXZA

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Samsung Moderator
Samsung Moderator

Re: UN55MU6290FXZA is only showing the Samsung Smart TV Logo

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Are you able to pull up the menu while it's doing this?


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Constellation

Re: UN55MU6290FXZA is only showing the Samsung Smart TV Logo

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I am not able to pull the menu. I tried connecting usb and hdmi too nothing comes up

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Highlighted
Samsung Moderator
Samsung Moderator

Re: UN55MU6290FXZA is only showing the Samsung Smart TV Logo

JUMP TO SOLUTION

I would like to look into this a bit further; can you send me a private message with the serial number?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Constellation

Re: UN55MU6290FXZA is only showing the Samsung Smart TV Logo

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sent you private messgae

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