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Original topic:

UN55TU8000FXZA APPS CRASHING

(Topic created: 06-14-2022 02:40 AM)
userb7d7vwTn6m
Constellation
Options
HD and UHD TVs

Whenever I use any video streaming services the app will run out of memory and crash. This also happens while using the built-in web browser to stream video from any site. I tried unplugging the set to free up memory since this could be a memory leak but that didn't help.

I'm already running the most up-to-date firmware (2201)

Is there any fix for this?

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01003027/#cold-boot-the-tv Please read the link in its entirety to reap the full benefit of the troubleshooting. If you are still having an issue with the app after completing the Smart Hub reset, reach out to the app developer to see if they are aware of the issue. Many times a fix will be available soon.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01003027/#cold-boot-the-tv Please read the link in its entirety to reap the full benefit of the troubleshooting. If you are still having an issue with the app after completing the Smart Hub reset, reach out to the app developer to see if they are aware of the issue. Many times a fix will be available soon.