Original topic:

UN65KS8000 Internet connection issues

(Topic created: 10-19-2021 11:01 PM)
users5vskFMeJH
Constellation
Options
HD and UHD TVs

image
The TV in question.

Ever since my family recieved a new router with WiFi 6 capabilities, I cannot get the living room TV to connect to the router, wired or wireless. I tried:

Contacting support for my ISP and from Samsung
Restarting the TV
Restarting the router
Changing the IP address

I saw it connect to the WiFi extender but is intermittent, dropping connection frequently.

image
I tried multiple other devices, including this Vizio TV and they all connected.

If there is a solution, please reply in time. TV model is UN65KS8000.
2 Replies
SamsungLou
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

I understand being unable to connect is frustrating. Is the network you are connecting to on the 2.4GHz of 5GHz band? In the IP settings, is the DNS server set to automatic or manual?


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users5vskFMeJH
Constellation
Options
HD and UHD TVs
There was only one option available, and I also tried setting it to automatic and manual
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