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TV keeps bootlooping- all HD and UHD models

(Topic created: 04-28-2021 05:25 PM)
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user8blw6J5KvL
Constellation
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4K, 8K and Other TVs

I bought the TV about a year ago and have had no issues till today. Model number UN43TU7000FXZA if that helps.

I had been using my tv for about 5 hours today, then all of the sudden it turned off, then turned back on for a second, and turned off again. I just let it cycle for a few minutes and nothing changed. I looked for similar issues online and all of the fixes (other than unplugging from the wall, waiting, and then plugging it back in, which didnā€™t work) seemed to require accessing the TVā€™s settings, which I canā€™t do as it wonā€™t even stay on long enough to show a picture.

anyways, Iā€™m wondering if thereā€™s any fix that wouldnā€™t require me to open the TV up or just buy a new one. Eager to answer any clarifying questions of yā€™all need them.

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MrLarry
Neutron Star
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4K, 8K and Other TVs

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01108742/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  
 
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Additionally, if you have a TV that was purchased outside the US that is experiencing this issue, please use the following link to get assistance: https://www.samsung.com/us/common/visitlocation.html




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userLdw1hFTQiB
Constellation
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4K, 8K and Other TVs

Same thing just happened to me. Tried unplugging and it didnā€™t help. The remote doesnā€™t allow me to get into settings.  Got fed up and just shut it off

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MrLarry
Neutron Star
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4K, 8K and Other TVs

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01108742/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator

Additionally, if you have a TV that was purchased outside the US that is experiencing this issue, please use the following link to get assistance: https://www.samsung.com/us/common/visitlocation.html




Be sure to click " āœ“ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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MrLarry
Neutron Star
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4K, 8K and Other TVs

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!
 




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