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Original topic:

UN65RU7100FXZA Vertical Shadow

(Topic created: 08-29-2021 07:56 PM)
usernEHUWcr8IN
Constellation
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HD and UHD TVs

Seems this is a known issue to Samsung and a common problem.  The TV is 2 years and 5 weeks old so naturally out of warranty.  If there's no solution being supported by Samsung to provide customer service to a problem with their TVs then when I get sick of the Shadow or it get worse it's no more Samsung for me.  Can't see supporting a company that doesn't value their customers and fixing what appears to be a design flaw.

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SamsungLarry
Community Manager
Community Manager
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HD and UHD TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01202526/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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SamsungLarry
Community Manager
Community Manager
Options
HD and UHD TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01202526/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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