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UN75HU8550 3D Active Shutter Glasses No Longer Detect 3D Signal

(Topic created on: 3/29/21 5:33 AM)
userDZ1MshJ5be
Constellation
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HD and UHD TVs

My television updated to the current firmware 1320 earlier this year.

I haven't tried the 3D glasses until now. When I press the button on the glasses, the LED does not flash a color, indicating that it is not detecting the 3D signal. The TV is displaying the 3D image on the screen. The battery is fully charged, and I tried all of the glasses that came with the TV.

Did the recent firmware update disable the transmitting of the 3D signal to the active shutter glasses? I know my 3D glasses worked in the past.

Thanks,

Steve S

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SamsungLarry
Community Manager
Community Manager
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HD and UHD TVs

If you're experiencing this or similar symptoms please reach out to our support team directly via one of the following methods, as we would like to Gather additional information, and look at this from a case by case basis.  Please provide a photo of the reaction, and provide the full model and serial of the TV as well as your best contact phone number, name, and email.  
 
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SamsungLarry
Community Manager
Community Manager
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HD and UHD TVs

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!







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