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Un55NU7300 Black vertical shadow

(Topic created: 05-11-2021 05:23 PM)
userfV5OSvaSlr
Astronaut
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HD and UHD TVs

This morning when turning on the tv a black shadow appeared around it he middle of the screen. I still see picture but it’s just a darken picture. 

image.jpg

This is literally two weeks after completing two years of buying the tv. Are they any fixes or should I just get a new one?

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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

I'm sorry to hear that if this is occurring on all sources and during the picture test this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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usercEfpZoPCVk
Astronaut
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HD and UHD TVs
The backlight is out on one side. If you are confident in repairing it, then you should be able to order the parts on eBay (making sure the part number is correct). If not, there are many people that can do it for you.
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Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

I'm sorry to hear that if this is occurring on all sources and during the picture test this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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