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Constellation

Unable to connect to Samsung server. Check your network settings or try again later. (116)

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This keeps popping up everytime I try to sign in or reset my password. I've tried resetting tv and unplugging it and WiFi is still working fine/not the issue. Seems like others are having the same problems with the 55in smart tv. I bought this Dec. 2019. Please advise. Thank you.

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Constellation

Re: Unable to connect to Samsung server. Check your network settings or try again later. (116)

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I had the same problem. Soft resetting the TV solved it! Press and hold the power button on the remote control for more than 3 seconds and wait until this reboots the TV. Then try it again. Hope this helps others! I did not lose any of the other installed apps...

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Astronaut

Re: Unable to connect to Samsung server. Check your network settings or try again later. (116)

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I have also faced with same problem. Pls give me a solution 

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Samsung Moderator
Samsung Moderator

Re: Unable to connect to Samsung server. Check your network settings or try again later. (116)

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Do you get this message when you have the unit connected to an ethernet cable?







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Constellation

Re: Unable to connect to Samsung server. Check your network settings or try again later. (116)

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Yes still a problem. May be the tv itself

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Samsung Moderator
Samsung Moderator

Re: Unable to connect to Samsung server. Check your network settings or try again later. (116)

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Can I have your full model code and serial number via private message?







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Astronaut

Re: Unable to connect to Samsung server. Check your network settings or try again later. (116)

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We have this issue, and have no way to connecct to an ethernet cable.  wifi only.

We have a 75 in samsuing Q9 series.

wierd thing is internet works fine, and we can connect to netflix only.

 

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Constellation

Re: Unable to connect to Samsung server. Check your network settings or try again later. (116)

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I am also facing same problem, any solution please?

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Astronaut

Re: Unable to connect to Samsung server. Check your network settings or try again later. (116)

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I am having the same issue. I have tried to reset but when I get to the Sign in screen it gives me the message "Unable to connect to Samsung server. Please try again later. (116).

 

As it stands I can no longer access or add any apps since whenever I would try I would get this message. Is this an update issue? Is there a fix?

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Astronaut

Re: Unable to connect to Samsung server. Check your network settings or try ag..

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Have you tried to reset your wifi router after reseting your tv?

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Astronaut

Re: Unable to connect to Samsung server. Check your network settings or try ag..

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I just purchased my Samsung device today. It was giving the same message for almost an hour. I ended up resetting and all seems to be working well.

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