This keeps popping up everytime I try to sign in or reset my password. I've tried resetting tv and unplugging it and WiFi is still working fine/not the issue. Seems like others are having the same problems with the 55in smart tv. I bought this Dec. 2019. Please advise. Thank you.
Solved! Go to Solution.
I had the same problem. Soft resetting the TV solved it! Press and hold the power button on the remote control for more than 3 seconds and wait until this reboots the TV. Then try it again. Hope this helps others! I did not lose any of the other installed apps...
Do you get this message when you have the unit connected to an ethernet cable?
Can I have your full model code and serial number via private message?
We have this issue, and have no way to connecct to an ethernet cable. wifi only.
We have a 75 in samsuing Q9 series.
wierd thing is internet works fine, and we can connect to netflix only.
I am having the same issue. I have tried to reset but when I get to the Sign in screen it gives me the message "Unable to connect to Samsung server. Please try again later. (116).
As it stands I can no longer access or add any apps since whenever I would try I would get this message. Is this an update issue? Is there a fix?