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Constellation

Unable to install apps

I'm trying to install apps on my new Samsung crystal uhd smart TV UE43TU7100K X, but getting the error "unable to install. Please try again later". Or it will not find this app at all and error "the server is down for maintenance. Please try again later (28)“.  I'm connected through mobile data. Is that the problem? Installed apps are working. Could you help me with this? 

 

4 REPLIES 4

Re: Unable to install apps

using your phones Hotspot wireless connection teather or USB tethering connection?
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Constellation

Re: Unable to install apps

I'm using personal hotspot.

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Re: Unable to install apps

oh... yes that very well could be the problem... anyway to download them to the phone then file transfer to the TV?
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Samsung Moderator
Samsung Moderator

Re: Unable to install apps

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html


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