Original topic:

Unable to log in to Samsung account on TV

(Topic created on: 1/24/21 3:00 PM)
userzUpAyOrT1D
Constellation
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I have a 43 inch Samsung 7 series TV (Model UN43NU7100) that will not log into my Samsung account, so I am not able to download apps like CBS All Access to my tv.

 

Software is up to date.  Current version: 1310.4

 

Have tried some of the other suggestions from the forum (software update, unplugged TV for 5 minutes, etc.) with no luck.

 

How do I get my TV connected to my account?  Thought that it was rediculous that I needed a Samsung account to be able to add apps to my TV, and am now ANGRY that I can't add apps because my Samsung TV won't accept my Samsung account login.  It shouldn't have to be this difficult...

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SamsungGill
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Are you located in the US? What is the current software version on the unit?

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userzUpAyOrT1D
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Located in the US.  

Current software version (as shown in the original post) is 1310.4.

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SamsungGill
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Have you tried using a different Samsung account? Are you able to log into the account on Samsung.com?

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userzUpAyOrT1D
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Able to log into the account on Samsung.com.  Only have one Samsung account, so no, I have not tried logging in using a different account.

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SamsungGill
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What error messages are you getting? Do you have any IP blocking software on the network?

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