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Original topic:

Update shaded out on my samsung series 5 led tv menu.

(Topic created on: 5/15/19 11:53 AM)
userVziBIsAIaA
Constellation
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HD and UHD TVs

I need to update my tv but the update is shaded out on the menu.When I try to use apps I get error code 012.My enternet says it is connected and ready to use.

 

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SamsungRei
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

The settings can vary by TV; however, you would generally go to the Settings, and look for an option that either says "About device" or Support and then "About device". I am showing the most recent Firmware version available for your TV is Version 2004.0.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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SamsungGill
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Please provide the full model code and current software version of the television so that we can best assist. 

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userVziBIsAIaA
Constellation
Options
HD and UHD TVs

My model # is UN32EH5300F Serial # Z4553CED910260

I don't know what version of software I have. How do I find out?

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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

The settings can vary by TV; however, you would generally go to the Settings, and look for an option that either says "About device" or Support and then "About device". I am showing the most recent Firmware version available for your TV is Version 2004.0.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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