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userVziBIsAIaA
Constellation

Update shaded out on my samsung series 5 led tv menu.

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I need to update my tv but the update is shaded out on the menu.When I try to use apps I get error code 012.My enternet says it is connected and ready to use.

 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Update shaded out on my samsung series 5 led tv menu.

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The settings can vary by TV; however, you would generally go to the Settings, and look for an option that either says "About device" or Support and then "About device". I am showing the most recent Firmware version available for your TV is Version 2004.0.

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3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Update shaded out on my samsung series 5 led tv menu.

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Please provide the full model code and current software version of the television so that we can best assist. 

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userVziBIsAIaA
Constellation

Re: Update shaded out on my samsung series 5 led tv menu.

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My model # is UN32EH5300F Serial # Z4553CED910260

I don't know what version of software I have. How do I find out?

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Samsung Moderator
Samsung Moderator

Re: Update shaded out on my samsung series 5 led tv menu.

JUMP TO SOLUTION

The settings can vary by TV; however, you would generally go to the Settings, and look for an option that either says "About device" or Support and then "About device". I am showing the most recent Firmware version available for your TV is Version 2004.0.

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