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Constellation

VOLUME STUCK, EXHAUSTED ALL TROUBLESHOOT OPTIONS...JUST AFTER WARRANTY ENDS, CONVENIENT

About a month ago the mute button started flashing and the volume started getting stuck allowing us only to toggle between two levels. After the first time it happened it we were able to restart the TV and it didn’t happen for a couple weeks. Then about two weeks ago it started happening much more frequently and now the volume gets stuck almost every time we turn on our TV. 

I referred to this thread to read through the troubleshoot options of the many others members with the same issue and have tried all of them MULTIPLE times. To the point that cycling through the steps listed below has become standard operating procedure to turning on our tv... takes us about as long to get our volume working as the amount of tv we want to watch in one evening! 

Called the company I bought the TV from, they could not help. Then I called Samsung to see what other options there are and we were basically told that the TV was out of warranty 6 months ago (bought it April 2018, 2.5 years old) and they could not extend or cover anything. And that our last and only solution was to call a local service company and pay out of pocket to have someone service it - with no guarantees they could fix it. Do I just buy a new TV at this point??

At what point will this reputable company take accountability for this technical issue that is clearly widespread.  Based on Samsung's very own mission statement  “We will devote our human resources and technology to create superior products and services, thereby contributing to a better global society.”     PROVE IT!

 

Have tried all of these:

- cool reboot TV

- resync the remote

- hard reset the TV

- hard reset the remote

- adjust the sound settings 

-disabling autorun smart hub

-new batteries in the remote

- restored factory settings to the TV

8 REPLIES 8
Constellation

Re: VOLUME STUCK, EXHAUSTED ALL TROUBLESHOOT OPTIONS...JUST AFTER WARRANTY ENDS, CONVENIENT

Welcome to the club, I'm never buying Samsung again!

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Astronaut

Re: VOLUME STUCK, EXHAUSTED ALL TROUBLESHOOT OPTIONS...JUST AFTER WARRANTY ENDS, CONVENIENT

I'm same. TV 3-4 year old. Same. Cannot control volume. Forget the remote. I can't control the volume with the controller in the back of the tv. I spent a lot of time researching TVs when purchasing. "Does the volume work after a couple of years" was not part of my research. Any answers Samsung? At least I'm glad to know I'm not only one


 

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Constellation

Re: VOLUME STUCK, EXHAUSTED ALL TROUBLESHOOT OPTIONS...JUST AFTER WARRANTY ENDS, CONVENIENT

I have the same remote volume control problem. Cannot raise or lower the volume (an intermittent problem) on my UN65MU6300FXZA TV. Problem just started about a month ago. When volume cannot be lowered or raised, the issue is evident on both the remote that came with the TV and the Comcast supplied remote. Had Comcast replace their remote for me and problem goes away for a day or so but then re-appears. Performed all the Samsung workarounds and problem goes away but then reappears. This is a TV problem that myself and a great number of people on this thread are experiencing. So what is the resolution Samsung Technical Support/Engineering? 

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Astronaut

Re: VOLUME STUCK, EXHAUSTED ALL TROUBLESHOOT OPTIONS...JUST AFTER WARRANTY ENDS, CONVENIENT

Ugh! I came here trusting there'd be an easy solution to this remote control/volume issue. For me, the problem progressed slowly, from once a week to daily, and from responding to trouble shooting to no longer responding to the trouble shooting options. Mine is a 2017 model. 
It looks like Samsung has no intention of taking responsibility and supporting its customers. So, I'm only posting to hopefully discourage potential future  customers from investing in this product

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Astronaut

Re: VOLUME STUCK, EXHAUSTED ALL TROUBLESHOOT OPTIONS...JUST AFTER WARRANTY ENDS, CONVENIENT

I am experiencing the same issues with the same model.  I have now read hundreds of these same issues across many platforms/threads.

samsung, you lost another customer.  Have 7 Samsung tv in my house, but won't buy another.

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Astronaut

Re: VOLUME STUCK, EXHAUSTED ALL TROUBLESHOOT OPTIONS...JUST AFTER WARRANTY ENDS, CONVENIENT

And I am not going to pay a service tech to come out and tell me that I need a new board for $300-500.

You know what the issue is, yet you won't do anything about it.

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Constellation

Re: VOLUME STUCK, EXHAUSTED ALL TROUBLESHOOT OPTIONS...JUST AFTER WARRANTY ENDS, CONVENIENT

Yes, you can see below it was recommended by Samsung Larry to have a service technician come out.. Not on my dime. I replied to him the following... 

 

20 seconds ago
Hello, You recommended having a service technician come out to look at the TV... will Samsung cover this cost? $200 just for them to come to my house. Then there will be an additional cost for any parts needed. At that point I have paid for half of a new tv!   Clearly there is a wide spread issue here... you can read the comment boards yourself. This is grounds for a recall. 
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Samsung Moderator
Samsung Moderator

Re: VOLUME STUCK, EXHAUSTED ALL TROUBLESHOOT OPTIONS...JUST AFTER WARRANTY ENDS, CONVENIENT

I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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