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Original topic:

Vertical banding on MU8000

(Topic created on: 2/13/19 10:58 AM)
user8Tugo0Jt2a
Constellation
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HD and UHD TVs

I have a 75 inch MU8000 that I purchased less than a year ago that is developing a large vertical banding issue. The bands were semi noticable when I purchased the TV, but only on very bright settings, and I know they are very common with these types of displays. However, now the bands appear to be getting worse. These bands are now easily visible in any light, and you can now clearly see the stripes in the panel. It doesnt affect the color or anything, but is distracting when attempting to watch anything with large patches of the same solid color. This extends to dark scenes or scenes against bright backgrounds. Has anyone else encountered this issue and managed to fix it? I've tried calibrating the colors, picture settings, leaving the picture on presets, turned on and off all picture enhancement options and I'm beginning to think that this is just the way the TV is made. Full model number is UN75MU8000 for reference.

 

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57 Replies
Vertical_Bands
Constellation
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HD and UHD TVs

I have this same exact same TV model and problem. I am demanding a nextgen replacement. See my post here:

https://us.community.samsung.com/t5/HD-and-UHD-TVs/Vertical-Banding/m-p/942856 

userdVICusle1h
Constellation
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HD and UHD TVs

i have the exact same problem and the bands seem to be in equal distances.

 

This TV had its panel replaced once under warranty but the banding is back again. I did some reaearch and some people reported that the one connect box or the circuit board could be a problem with the firmware in question as the banding seems to subside under some lighting conditions than others (dark scenes are especially horrendous).

CrazyManta
Asteroid
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HD and UHD TVs

Hi, I am having the same issue and have been shortly after I bought my TV 2 years ago and getting no where with Samsung.  Have you had any luck?

uservlhvvoRErE
Astronaut
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HD and UHD TVs

Yet another customer (me) with vertical bands on the UN75MU8000. So ridiculous that this hasn't been recalled and fixed, it is obviously a product defect. Next stop social media and when no response maybe we head down the class action lawsuit path and then uncover how many of these product fiascos that Samsung has going on and won't address. So disappointing, every room in my house has a Samsung television and most of my devices and appliances are too.

Vendwebcom
Asteroid
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HD and UHD TVs

looks like they took down your link
We all have this problem and Samsung refuses to take care of any of us...
Sad but I guess this is how they handle customers

 

useruKwOpvdZxQ
Asteroid
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HD and UHD TVs

Same problem just like thousands of other people from the searching i have done on this piece .. this will be my last product of any kind i buy from Samsung..  FYI to samsung please dont respond to my post with your automated " Im sorry to hear" bla bla bla reply cause i dont want to hear it.. Just take care of the people that have had the same problems as I have and stop acting like theres nothing wrong with your Tv's20191208_131620.jpg20191208_131749.jpg

userq6EVDMLF8z
Constellation
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HD and UHD TVs

Same issue with mine. 

Having issues with vertical banding like everyone else.  Model Code: UN75MU8000 Software Version: T-KTMAKUC-1280.5 [edit]
SamsungLou
Samsung Moderator
Samsung Moderator
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HD and UHD TVs

We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userKYr9ZSsV6B
Astronaut
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HD and UHD TVs

I am having the same problem with our 75 inch 4k TV. I would like a free, no cost to me replacement for my tv since there is obviously no fix/solution to this problem. I believe this would be a smart solution for Samsung and for all of the faithful Samsung customers who are experiencing this same frustration with a factory default by Samsung. 

 

I, as well as others, have paid a good deal of hard earned money expecting to get a superb product by Samsung, only to be extremely disappointed and let down. 

userK3yRt5MW1R
Astronaut
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HD and UHD TVs

Yep. looks identical to mine. i have a 2 yr extended warranty from Costco. Does anyone know if this issue is covered in the warranty?