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userMAzKvJoZAM
Asteroid

Vertical lines

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Samsung replaced my led display on my  

75" Class MU8000 Premium 4K UHD TV

MODEL NUMBER: UN75MU8000FXZASERIAL NUMBER: 06G03CAJB01034A
In october of 2018 under warranty now 7 months later the vertical lines are back . Does anyone know if the product was recalled
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Samsung Moderator
Samsung Moderator

Re: Vertical lines

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Oh no!  Could you send us a private message so that we can get some additional information?  


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13 REPLIES 13
Samsung Moderator
Samsung Moderator

Re: Vertical lines

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Oh no!  Could you send us a private message so that we can get some additional information?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userMAzKvJoZAM
Asteroid

Re: Vertical lines

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Is there a link for the Pm ?

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Samsung Moderator
Samsung Moderator

Re: Vertical lines

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http://bit.ly/2ihPL97


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Samsung Moderator
Samsung Moderator

Re: Vertical lines

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Thank you for this information. There has not been a recall. I would be happy to set the TV up for service and cover the cost of the repair. Would you please confirm your contact information?



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userMAzKvJoZAM
Asteroid

Re: Vertical lines

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Is this  a private conversation before I add my contact info?

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userKCLKP9nwGC
Constellation

Re: Vertical lines

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Nope. I can see it.

 

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Samsung_vzhD7iV
Astronaut

Re: Vertical lines

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You should call them again and ask for a new TV or refund

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user52Vy2Zx5Ce
Astronaut

Re: Vertical lines

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@Samsung_vzhD7iV wrote:

You should call them again and ask for a new TV or refund

I purchased this this a few weeks before Super Bowl 2018. A few noticed a small white dot like a missing pixel above the Samsung logo dead center maybe 1/2 a inch above the border. I had Samsung come out to repair  the technician came out and installed a new screen "who know if it was new or a referd instead of issuing me a credit to buy a new one. This was after maybe 20 calls and troubleshooting attempts over the phone. I paid close to $3k this Tv was not on sale I wante the QLED but couldn't afford $4k at the time for the 75inch. Now the 75 QLED is less then what I paid for the 75 inch QF7. After the screen was replaced I noticed the lines and called and was told i was 1 week outside of my 1 year warranty. 

 

The technician didn't fix my problem but made it worse because instead of a tiny pin hole white dot. I knave what looks like fresh lines when a landscaper cuts grass. 

samsung pretty much told me to kick rocks! I have 7 Samsung TV's in my house and this was my most expensive TV and the only one that has these lines.

 

Now looking and seeing this was not an isolated issues. Im confused and concerned how Samsung can sell a product that is not the quality advertised  and wont issues credit or a replacement at no cost,  I would of been satisfied with a free service call to fix the issue thier technician caused becuse Samsung was too cheap to replace the TV knowing it was a lemon. 

Please help so I can enjoy watching TV and again and not be reminded every time i turn the TV on that Samsung pretty much said screw you. Lesson learned dont buy quality TV's from Samsung save $ your cash and by the entry level so when i goes bad in 12 months a 7 days becuse of a technical issues caused by a Samsung technician you are beat for $3k. 

Thank you Samsung for losing a long time supporter, Maybe LG will be happy to have my 7 TV's part of the LG family.

 

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Vertical_Bands
Asteroid

Re: Vertical lines

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I feel your pain! I am currently having this same dispute. Samsung has a KNOWN ISSUE that they are going to great lengths to ignore. I have had 2 screen replacements plus they swapped out all of the electronics and still the same problem some 2 years later. Fortunately its still covered under my extended warranty but I am still going to hold Samsung's feet to the fire! They need to acknowledge this problem and be forthcoming with full replacement resolutions of a design that is known NOT to have the vertical banding problem.

Follow me :-)

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