We have been having issues on our tv with the volume. When trying to move up or down its moves once and goes right back to what it was at. We have tried on the samsung, firestick and DirecTV remote with all having same issue. We have to reset tv numerous times for it to work. This happens daily and is very frustrating.
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I am having the exact same issues, the volume goes up by one and then goes back down and the mute picture will just appear. Why have they put no response for this issue that seems to be more than just a few people experiencing?
Its either a bad motherboard (class action lawsuit) or a firmware fix. Samsung just issued an update to the firmware but my tv is boxed up in the crawl space so I can't test it. If you can, let me know if it solves the problem. I had to puit another tv up in the bedroom to replace my 50 inch UHD. I bought a 50 inch Crystal UHD. It is junk. Bloated with junk apps and a propensity to inform me that I hae no internet connetivity. I miss my UHD. Hated the volume control issues. BTW, I have two other UHDs (both 55 inch). They are fine. I turned off the update function jsut in case Samsumg is trying to kill those too. Why did I ever move from LG?
Sounds like you have no internet connection to the TV. Is it a smart TV? If so, you need to reconnect to the internet either through the ethernet connection or via WIFI. If it is not a smart tv. you are going to have to extract the firmware update from the samsung website, load it on a usb and try again.