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‎11-09-2020 05:55 PM (Last edited ‎02-03-2021 07:49 AM by MsBri1 ) in
HD and UHD TVsWe have been having issues on our tv with the volume. When trying to move up or down its moves once and goes right back to what it was at. We have tried on the samsung, firestick and DirecTV remote with all having same issue. We have to reset tv numerous times for it to work. This happens daily and is very frustrating.
Solved! Go to Solution.
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‎01-17-2021 10:17 PM in
HD and UHD TVsI have the same problem. A few days ago, I was able to resolve it by disabling "AUTORUN SMART HUB". But today, the problem is back. The method provided by @userYzmTcqrrMp does not work any more.
My TV is
Model Code: UN55MU630DFXZA
Version No: AA02
S/N: 06LU3CYJ800305R
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‎01-18-2021 12:06 PM in
HD and UHD TVsThis is something that would require service. Could you send me a private message? http://bit.ly/2ihPL97
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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‎01-23-2021 03:35 PM in
HD and UHD TVsI have tried all that YzmTcqrrMp stated also I have disabled the autorun smart features without success. I have to totally unplug the tv and plug back in every single time, and this is a numerous amount of time a day. It is getting very aggrevating. I absolutely love Samsung TV's, but I see this is something a lot of people have an issue with, with not fix available.
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‎01-27-2021 08:09 PM in
HD and UHD TVsSettings > Support > Self Diagnosis > Reset Smart Hub
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‎11-27-2020 06:57 PM in
HD and UHD TVsreset the smart hub
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‎12-13-2020 08:53 PM in
HD and UHD TVsHow did you turn off auto run on smart hub? I don't have an option to disable mine. What did you click to get it off the green dot to gray??
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‎12-20-2020 09:58 AM in
HD and UHD TVsI had the same situation and stumbled upon an option to reset the smart hub and it worked for me.
- Press the Home button on your remote control.
- Using the directional pad on you remote, navigate to and select Settings.
- Navigate to and select Support.
- Select Device Care.
- Select Self Diagnosis.
- Navigate to and select Reset Smart Hub.
- Enter the PIN for your TV.
- Your Smart Hub has now been reset.
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‎01-12-2021 01:10 PM in
HD and UHD TVsI tried all this steps. It worked for a couple of days an it doing it again. Help
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‎01-12-2021 01:42 PM in
HD and UHD TVsPlease send the full model and serial numbers to this PM Link.
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‎01-12-2021 07:15 PM in
HD and UHD TVsI tried all that is options listed above and my volume is still stuck. Help