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05-17-2021
08:51 AM
(Last edited
05-17-2021
09:31 AM
by
SamsungCaleb
) in
We have been having volume issues with our MU650D tv where volume will be too loud and can’t adjust or too low and can’t raise. Also the mute icon comes on the left side of tv but we do have a low volume. Our remote is not working will only turn tv off and on. I am getting new remote so that should get me into smart remote hub? I see there are posts recommending turning auto smart off. Should that help.
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05-19-2021 04:52 AM in
HD and UHD TVsThank you for posting within the community! We have a similar thread that already has an accepted solution. You can find that thread here: https://us.community.samsung.com/t5/HD-and-UHD-TVs/TV-Remote-no-longer-fully-functional-UN43MU630DF/...
We appreciate you being part of the community, and look forward to future posts
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05-18-2021 07:02 PM in
HD and UHD TVsPlease do not buy a new Samsung remote, we did & it will seem fixed for a few days, but these problems will come back. It is not the remote control, it's an inherent software (or hardware) glitch that will not be fixed until a newer update than 1290.3 comes out, which has been nearly 4 months now.

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05-19-2021 04:52 AM in
HD and UHD TVsThank you for posting within the community! We have a similar thread that already has an accepted solution. You can find that thread here: https://us.community.samsung.com/t5/HD-and-UHD-TVs/TV-Remote-no-longer-fully-functional-UN43MU630DF/...
We appreciate you being part of the community, and look forward to future posts
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
