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‎01-19-2021 07:40 PM in
HD and UHD TVsAs I've seen in other posts. The volume gets stuck on my tv and won't change up or down. The picture will show it going up or down one and then it goes back to its original place. I've tried unplugging everything. Changing batteries. Factory resetting. Nothing is working. How can this many people have the same problem and there not be a solution you can give. I think it is time to give up on all Samsung products with this kind of service.
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‎04-06-2021 04:00 AM in
HD and UHD TVsAn Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!
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‎01-20-2021 06:34 PM in
HD and UHD TVsI'm having the same problem. Over the past one+ month, I've worked through ALL the fixes found in this help group. While they each initially worked for short periods, now none of them do. I can't even describe how frustrating this is in a 3 year old tv.
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‎01-21-2021 06:22 PM in
HD and UHD TVsI believe my t.v. is only 2 years old. It would be different in my mind if I hadn't seen this a lot while searching but this is obviously a known issue that Samsung is not going to do anything about and the only choice I see is to no longer buy their products.
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‎01-21-2021 05:17 PM in
HD and UHD TVsSame here. Tried all the things posted and nothing fixes it. TV isn't old at all. Already had to replace the power board. Might think twice on Samsung for my next TV.
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‎01-21-2021 06:12 PM in
HD and UHD TVsI have the 2017 M5300 but don't see the issue.
Does it happen as soon as you power on the TV?
How often does this occur -- each time you power on after leaving TV off overnight?
What was the last source you had on the screen before powering off? And after you power on?
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‎01-21-2021 06:25 PM in
HD and UHD TVsWhen this first happened I would guess it was a little over a month ago and then it went at least a week without happening again. Then probably another week but for the last week and a half it is happening close to 10 times a day and there doesn't seem to be any common occurrence. It just happens from wherever I am at that particular point. It has happened on both HDMI 1 and my gaming console
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‎01-26-2021 04:24 AM in
HD and UHD TVsI'm with you!!! This is sooo frustrating!!!
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‎01-26-2021 05:05 AM (Last edited ‎01-26-2021 07:02 AM ) in
HD and UHD TVsHave you tried the new firmware update released in late January 2021?
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‎01-27-2021 05:11 AM in
HD and UHD TVsExact same problem here. Works fine occasionally and then not. So many people are reporting this problem. Samsung has not offered a proper solution.
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‎01-27-2021 05:26 AM in
HD and UHD TVsHave you updated your firmware with the latest that Samsung offered this month? If this is not the fix, the TV will need a firmware patch for a sign language bubble on the screen as it must be a failure of the motherboards. If that is the case, put it in the closet until the class action suit gives you a new tv.
