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userFga0of8QNR
Constellation

When turning off samsung UA49N5300AR Smart HD LED TV the internet connection is lost in Wifi router

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Hi All,

 

I have newly purchased a Samsung smart HD LED TV.

The TV connects to WiFi and plays from Netflix, Prime Video etc.

 

The problem is as below.

- When I turn off the TV then the WiFi router loosses the internet connection.

- The phone and laptops are connected to the wifi however there is just no internet.

- Next time the TV starts it connects to the Wifi router however there is no internet.

- Once I restart the WiFi router the internet is back again and both TV and phone can access internet.

 

Please help, it is a big problem to restart the wifi router everytime. 

 

TV  - samsung UA49N5300AR

Router - TP Link router

Internet - ACT Fibernet

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: When turning off samsung UA49N5300AR Smart HD LED TV the internet connection is lost in Wifi ...

JUMP TO SOLUTION

@ userFga0of8QNR The model number that you provides is an international. This media is for US models support and service. For further assistance, please reach out to the Samsung office in your region. Here is a link to find their support page and contact information: http://www.samsung.com/visitcountry

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1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: When turning off samsung UA49N5300AR Smart HD LED TV the internet connection is lost in Wifi ...

JUMP TO SOLUTION

@ userFga0of8QNR The model number that you provides is an international. This media is for US models support and service. For further assistance, please reach out to the Samsung office in your region. Here is a link to find their support page and contact information: http://www.samsung.com/visitcountry

Reply
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