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01-06-2021 10:35 PM in
HD and UHD TVsWhite Vertical Lines.Two months after July 2016 setup these lines started to appear. They seem to have gotten gradually worse. I returned the same model, UN65JS8500FXZA, after experiencing the same type problem. That first TV had a large white spot in the upper left corner. I have tried many suggested picture quality tweaks. Gamma: -3
Black Tone:Darkest Dynamic Contrast: High Smart LED: Low Cinema Black:On. These settings mute the intensity but, as seen in the photo, they do not remove the lines. Any assistance would be greatly appreciated.

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01-11-2021 09:03 AM in
HD and UHD TVsI'm sorry to hear that, does this occur on all sources and during the picture test? If it does please send me a private message with your full model and serial number?
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