Original topic:

Won't turn on

(Topic created: 06-13-2021 01:10 PM)
userVToq1P7qFA
Astronaut
Options
HD and UHD TVs

Purchased May 17, 2020

All of a sudden TV turned off. Then continually attempted to turn itself on and off until I unplugged it. Had a home theatre professional look at it to rule out cables, boxes, etc.

It is definitely the TV.

No help from the retailer - told me to contact manufacturer.

No help from online chat as it was not ordered directly from Samsung.

Have been on hold for over 1 hour to speak with a Representative, and nothing.

A repair ticket was created and a technician was suppose to contact me but, it's been 4 days and I've yet to hear from someone.... 

0 Likes
3 Replies
CipherMatt
Astronaut
Options
HD and UHD TVs
That sounds like a chip inside the TV is going out possibly capacitor isn't holding charge and the chip timing is off so it's just turning on and off due to that, or the wall socket and plug might have something going on. Hmm either way it's a good issue where warranties come into play, because that is an unusual thing to happen especially to a newer device
0 Likes
Adaboy
Supernova
Options
HD and UHD TVs
Sounds like power supply board gone bad.
0 Likes
SamsungJam
Community Manager
Community Manager
Options
HD and UHD TVs

I understand how frustrating that this can be.  If you send me a private message with your ticket number, I would be more than happy to look into this for you.http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes