Original topic:

YouTube TV keeps buffering and freezing on UN55TU8000FXZA

(Topic created: 10-07-2021 04:49 AM)
userRoXpdoSuSv
Constellation
Options
HD and UHD TVs

We have been using YouTube for a year.  The last few months have been a real struggle with picture quality.  Lots of buffering, pixels, and freezing.  We have appropriate internet speed, have reinstalled the app, etc and have had no such luck.  We have noticed the Youtube app on our tv has an updated date of 5/2020 but when we reinstall it’s the same version and automatic updates are on.  Anyone else having issues?

1 Reply
SamsungStephanie
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Hello, I apologize for the issue reported, if you have tried a factory reset and this is the only app that you are having issues with, I would recommend contacting YouTube regarding the issue.  You can find the link for support here: https://support.google.com/youtube/?hl=en#topic=9257498 to assist further.  


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