JUMP TO SOLUTION Solved

Original topic:

Youtube issues after update ver 1310.4 (Q9FN)

(Topic created on: 11/3/20 7:04 AM)
Xion4360
Asteroid
Options
HD and UHD TVs

After updating to the latest firmware, youtube now has issues.

 

Before I had no issues whatsoever playing 4K60fps videos with a network connection of over 100,000 kbps and a healthy buffer....now it's constant loading and defaulting to 360P.

 

Please look into it.

JUMP TO SOLUTION
179 Replies
userQh6UrI6qzW
Cosmic Ray
Options
HD and UHD TVs

Got the same difference now, something has changed, but still some 4k video buffers but its hard to find them right now. Most of them works but the quality still drops, but you can change it up to 4k without problem. Its very annoying if u want to show some 4k to your friends

(1gb/1gb fiber optics via 5g router)

usertC585CAsjK
Asteroid
Options
HD and UHD TVs

Raise your voices on Twitter. Samsung are busy launching new tv's so that they can break them after 2 years. No one should be buying from Samsung. I tested my 3 year old LG Nano Cell TV and youtube still works perfectly.

userYq2XrOL6p1
Astronaut
Options
HD and UHD TVs

Reportin that my 2018 Q7FN has the same issue. 2019 cheap 43" Samsung works perfectly, but 2018 2000€ TV is broken from reading these replies Samsung doesn't wanna repair it. Great company!

0 Likes
Reply
hadouken1014
Asteroid
Options
HD and UHD TVs
YouTube app has a new update for 2018 Q7FN. Can confirm that with wired connection 4k seems to run so far. Wireless still just gets buffering circles. I agree that it is probably something related to wifi maybe in the firmware? I wish I had Twitter to use... just want some customer service so my tv works like when I bought it :pensive_face:
0 Likes
Reply
user8EYNxYJ85Z
Cosmic Ray
Options
HD and UHD TVs

Hello,

 

My last tests with 4k videos and Wifi (q7FN 2018) were successful.... I don't want to say the problem is solved with the last version of youtube app (web_20210106_00_RC01) because weeks ago it worked for some minutes and then failed again...

 

Can you check on your tvs?

 

Thanks!

userZof52SvNXK
Constellation
Options
HD and UHD TVs

UE65NU8052 The problem still exists  :downcast_face_with_sweat:

hadouken1014
Asteroid
Options
HD and UHD TVs
I am still having the issue via wifi. A wired connection is the only way currently I can watch 4k even with the new YouTube update.
0 Likes
Reply
user8EYNxYJ85Z
Cosmic Ray
Options
HD and UHD TVs

Sometimes it works with Wifi... sometimes not...

 

I've changed the connection to wire and it works...

 

Please Samsung/ Yotube(Google) do something...

0 Likes
Reply
user8EYNxYJ85Z
Cosmic Ray
Options
HD and UHD TVs

We can see moderators updating some comments like the last from  

userMvpgfouuPq but noone from Samsung is updating this topic with useful info...

 

 
0 Likes
Reply
userQh6UrI6qzW
Cosmic Ray
Options
HD and UHD TVs

Its all the same again. It was good for maybe like two days. 

Any moderator of this page or someone from support can reply to us that it was send to the "IT workers"?