Original topic:

Youtube issues after update ver 1310.4 (Q9FN)

(Topic created on: 11/3/20 7:04 AM)
Xion4360
Asteroid
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After updating to the latest firmware, youtube now has issues.

 

Before I had no issues whatsoever playing 4K60fps videos with a network connection of over 100,000 kbps and a healthy buffer....now it's constant loading and defaulting to 360P.

 

Please look into it.

176 Replies
Anonymous
Not applicable
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The problem described appears in Youtube TV App on tv.

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userK5b8kpKdas
Constellation
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i have the same problem on 1310.4 on q6fn

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usereKfgpCn9rR
Constellation
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Same here after the update with Samsung 75q9fn 

Anonymous
Not applicable
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Can anyone help us with this issue?

user8EYNxYJ85Z
Cosmic Ray
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same problem with this update and 55q7fn

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useryZMC1wRa2A
Astronaut
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I can only chime in and confirm this issue affects me as well.

1310.4 on 75Q9FN.

 

Please fix it ASAP!

SamsungLou
Samsung Moderator
Samsung Moderator
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This issue has been reported to our engineers for investigation.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Anonymous
Not applicable
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Hello,

Thank you for your support. Any hint about when this will be resolved?

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userznDiVaPu2Z
Constellation
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@SamsungLou it's been more then couple of months and the issue still persists. Are there any updates you would like to share?

userMoHP8k15gA
Cosmic Ray
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My Q6FN just upgraded to 310.4 Had a quick look at some 4k You Tube and no issues. Any example of some with problems? Or maybe they fixed with today's update but didn't amend version number?

Also any ideas what the update is for?

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