HD and UHD TVs

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No have support and Attention

Posted by 09-07-2022 01:07 PM in HD and UHD TVs

Boa tarde, faz um mês que não tenho suporte técnico para minha TV, solicitei atendimento samsung através da garantia do meu produto e um... View Post

09-08-2022 11:07 AM

Hello! I understand how this can be frustrating with the repair process as of right now I do see ... View Post

UHD 4k dropping sound

Posted by 09-04-2022 12:45 PM in HD and UHD TVs

Why does my new TV periodically drop sound for a few seconds? This is something that continues to happen about once an hour. The picture stays on,... View Post

09-07-2022 02:25 PM

No sound drop now. I'm saying I had a defective TV. View Post

How to enable CEC on my TV model UN40H6203AF

Posted by 08-31-2022 02:26 PM in HD and UHD TVs

How can I enable CEC on my older Samsung TV? Model UN40H6203AF. I have been searching the menu for the setting all afternoon with no... View Post

09-04-2022 01:31 PM

Hello! Unfortunately due to the age of your TV does not have this option available. View Post

White spot glows appearing every few weeks now

Posted by 08-29-2022 10:22 AM in HD and UHD TVs

TV's should last long. This is several years old, but never thought I had to throw this piece of garbage in the trash sooner than expected.... View Post

08-29-2022 11:02 AM

Those are dead/ dying pixels. At least on led tvs that I have personally seen it just seems to be... View Post

Wi-Fi issues with Verizon 5g Home Internet

Posted by 08-27-2022 02:50 PM in HD and UHD TVs

I have a 2016 Samsung series 8 4k SUHD TV. I recently switched over to Verizon 5G Home Internet. The tv has connected and worked ok for a week,... View Post

08-29-2022 05:24 AM

I can definitely understand your concern here. Let's try to alleviate some of the stress by tryin... View Post

Screen issue

Posted by 08-22-2022 07:00 AM in HD and UHD TVs

Hello Community! Anyone have the same problem? If so, what is the fix? Connection issue? New tv, hope not!? View Post

08-28-2022 11:28 AM

Hello! As some of the other users have suggested if trying a new HDMI or Display Port does not he... View Post

Hulu app not working

Posted by 08-24-2022 05:12 PM in HD and UHD TVs

My Hulu app is not working. I finished an episode and when the next one automatically started, it never loaded. I went back and tried starting it... View Post

08-28-2022 12:50 AM

wait for the apps update after the update i m sure the app will run fine View Post

Tv scan channels

Posted by 03-06-2022 04:49 AM in HD and UHD TVs

Scanning dtv channels and won't go higher then 65 channels how do I fix View Post

08-25-2022 07:00 AM

I just purchased QN55QN90BAFXZA. When I try to auto program the channels it just gets stuck at 0%... View Post

TV turns off when Switching inputs or scrolling Through the home menu

Posted by 08-23-2022 07:55 PM in HD and UHD TVs

hello! I have a QN85Q70TAFXZA and when switching inputs to any other one including the antenna the TV powers off. It also happens when I hit the... View Post

08-25-2022 04:56 AM

I can definitely understand your concern here. Let's try to alleviate some of the stress by tryin... View Post

55” Tv screen is detached from the top

Posted by 08-23-2022 08:52 PM in HD and UHD TVs

My tv screen is separating from the top don’t know what to do so there’s is a light shining up to the ceiling thank you in advance View Post

08-23-2022 09:01 PM

Sorry to hear about your TV you would need to contact Customer Support with the Live chat feature... View Post

Deleting and moving apps

Posted by 08-22-2022 04:57 AM in HD and UHD TVs

How do I remove and move the apps that appear on the bottom dock of our Samsung TV? Our older models have an arrow below each app which allows you... View Post

08-22-2022 07:38 AM

Press and hold the Enter key on your Smart Remote to bring up a drop-down menu to move/remove app... View Post

60 Inch Crystal UHD TU7000 screen fell off

Posted by 08-19-2022 01:48 PM in HD and UHD TVs

Recently the screen on my 60 Inch TV came unglued and fell off. I called Samsung and found out I was still under warranty. They advised me to send... View Post

08-22-2022 06:58 AM

I can definitely understand your concern here. Please send us your ticket numbers via private mes... View Post

How do I get SMART VIEW work on my TV

Posted by 08-21-2022 07:53 PM in HD and UHD TVs

Sharp TV View Post

08-21-2022 08:17 PM

Smart View is no longer a thing, you have to go into the Smart Things app and add your TV as a de... View Post

Tv melted in lower right corner

Posted by 08-21-2022 10:19 AM in HD and UHD TVs

My dad’s UN50J6200AF SN: 04KD3CBH900693H (manufactured Sept 2016) tv has burned and melted at the lower right corner of the screen. Any advice?... View Post

08-21-2022 11:44 AM

Hello! I understand how this can be a cause for concern with your TV having this melted corner is... View Post

Are edge lit screens a fire hazard? Smells like burning

Posted by 08-19-2022 12:39 PM in HD and UHD TVs

Tv has developed large black lines, assumed the back light had burned some leds. i looked inside and the strong Oder of burning plastic came out... View Post

08-21-2022 10:49 AM

Hello! I understand how this can cause some concern with your diffuser like this. I would recomme... View Post

Multiple Bluetooth Speakers to Same TV

Posted by 04-18-2021 11:16 AM in HD and UHD TVs

I am trying to cup 2 different Bluetooth speakers to my TV Is it possible what do I do QN55Q60TAFXZA thanks ... View Post

Anonymous 04-21-2021 02:36 PM

You can only connect one bluetooth device at a time, unless you are using an app like Samsung Sma... View Post

MLB APPS

Posted by 11-04-2020 01:38 PM in HD and UHD TVs

What's the story with Samsung and MLB APPS. Not all of the New Samnsung TV's are compatible with the MLB APP. My LG TV is also not... View Post

04-20-2021 05:42 PM

The accepted solution is NOT a solution. I've had the MLB app on my TV since the day I purchased ... View Post

UN65RU800DFXZA tv not working APPS,Cast,Volume stuck

Posted by 08-10-2022 12:53 PM in HD and UHD TVs

Hello, my UN65RU800DFXZA tv has not been working for a while, every time i turn on the tv after a minute or so, the volume of the tv fails and and... View Post

08-15-2022 08:03 AM

As beautiful as the image on your screen is, sound still remains an important function, or you wo... View Post

HDMI disconnects when TV Auto Starts?

Posted by 07-26-2022 08:10 AM in HD and UHD TVs

I use a 4K smart TV mostly as a TV monitor. And recently I noticed that when my TV turns on using the timed wake up when it starts the TV displays... View Post

08-11-2022 09:32 AM

The last two options that may help with this are to try a factory reset on the TV. I see that you... View Post

Optical Audio Output not Working since Firmware Update

Posted by 08-09-2022 06:37 PM in HD and UHD TVs

I have a 2020 Q90T connected to a pretty old A/V Reciever, a Yamaha RX-V620. I set it up over a year ago and have never had a single problem until... View Post

08-10-2022 06:33 PM

Figured out the problem. For some reason the audio output channel I had been using on my receiver... View Post

Samsung TV computer processing display is visible

Posted by 08-07-2022 02:56 PM in HD and UHD TVs

the above processing display showed up this morning and it won't go away. Any recommendations on how to get rid of it? I tried... View Post

08-10-2022 11:18 AM

Hello! Yes as @Diaboyos said I would recommend calling in and asking for our remote managemen... View Post

Server down Maintenance

Posted by 08-05-2022 06:13 AM in HD and UHD TVs

My tv all of a sudden just stopped streaming. Its done this before and i literally unplugged everything from everything. As if i just bought... View Post

08-10-2022 10:34 AM

That's great to hear! View Post

Error occuring to go into service mode

Posted by 08-06-2022 07:06 AM in HD and UHD TVs

I keep getting an error to go into service mode but I don't see a way to do that. I had my tv service about a month th or so ago and it keeps... View Post

08-09-2022 02:40 PM

Hello! I understand how this can be frustrating with this popping up. Since the service menu is c... View Post

Apps wont in install

Posted by 08-02-2022 03:11 PM in HD and UHD TVs

I have a new 50" AU7000 UHD 4K Smart TV, the pre-installed apps are displayed when I click on it. It shows an install button. When I try to... View Post

08-08-2022 11:18 AM

Hello! I understand how this can be an inconvenience with not being able to install apps. You can... View Post

QE50Q60AAUXXU problem. Help for Q60A

Posted by 08-03-2022 08:46 AM in HD and UHD TVs

Doesn anyone have the service menu ADC/WB values I need the following ADC result and white balance also need the panel type. Please I really... View Post

08-08-2022 02:54 PM

Thank you so much for reaching out! This forum is for the support of US products and customers. W... View Post

How do I connect my phone to Bluetooth on LG tv

Posted by 08-07-2022 09:48 PM in HD and UHD TVs

Help View Post

08-08-2022 12:17 AM

Steps are given below- Tap Apps > Settings > Bluetooth.Tap the Bluetooth switch ON to enabl... View Post

Button Came Off TV Remote

Posted by 08-02-2022 03:51 PM in HD and UHD TVs

My remote button came off & now I can't do anything on my TV. Who do I contact & how? Anyone have a fix for this? View Post

08-05-2022 02:07 AM

Samsung support 1-800-726-7864 View Post

Bluetooth attivare

Posted by 08-01-2022 11:21 AM in HD and UHD TVs

salve ho un Smart TV vecchia, ma non troppo UE40ES7000 volevo sapere se si può attivare il bluetooth queste sono le immagini del menù nascosto. Ho... View Post