Original topic:

error messsage "cannot connect to the server" and turns off

(Topic created: 07-29-2021 10:47 AM)
userot0nxoMo8p
Astronaut
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HD and UHD TVs

My 50" is 3 years old and was working fine until one day a message popped up when I turned it on - "error message cannot connect to the server" and then the TV turns off. I cannot access the settings as it turns off. Also, I never used the wifi with it.

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1 Reply
SamsungJam
Community Manager
Community Manager
Options
HD and UHD TVs

This is an interesting one.  By any chance could you try unplugging your modem and powering the television on?  Could you provide the model of the television?  It's possible that you would need to update the television.  Hopefully we can help ease your frustrations a little bit. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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