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remote will not work and I get a set up servcie message on my worthless Samsung TV

The repair gut=y just left and at least I have a picture. This is the worst TV I have ever owned. I have hd service no 6 times and it still does not work properly. The remote will not change the channels. When I first got the TV it did and now it will not. That was the start of this torturous trip with Samsung. I now also get a go to service mode message when I turn on the TV and the technician didn't know what that was, is not referenced in any of the materials with the TV, and is a total mystery. If anyone has any ideas on either the remote or the message I am all ears. I would be better off throwing the TV away and getting a different brand. It should not be this hard.