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user1vkwrbVYvs
Constellation

samsung 7 series 65 ru7100 turn on itself

Hello
My samsung TV 7 series 65 ru7100 turn on itself, what to do?

7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: samsung 7 series 65 ru7100 turn on itself

We are sorry to hear about this. When was the television installed? What devices are connected to it?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user1vkwrbVYvs
Constellation

Re: samsung 7 series 65 ru7100 turn on itself

I insatalled it last december, The only thing is connected is the RCA antenna.

it turned on it self 3 times so far during 6 months.


Thanks

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Samsung Moderator
Samsung Moderator

Re: samsung 7 series 65 ru7100 turn on itself

Please go to Settings > Support > Software Update, and then select Update Now.to see if there is a software release for this model.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user1vkwrbVYvs
Constellation

Re: samsung 7 series 65 ru7100 turn on itself

Its the latest version already. any other solution?

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Samsung Moderator
Samsung Moderator

Re: samsung 7 series 65 ru7100 turn on itself

Please go to Settings > General > External Device Manager, select Anynet+ and disable it.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user9YbQeUpSbu
Astronaut

Re: samsung 7 series 65 ru7100 turn on itself

Have the same issue!

I have disabled the Annet+.  Hope that works...Sounds like Samsung is guessing at the solution. 



 

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userRLoukNECsZ
Astronaut

Re: samsung 7 series 65 ru7100 turn on itself

I am having the same issue. About once a month my Ru7100 turns itself on, usually in the middle of the night. It opens the web browser of the TV. Anynet+ is disabled and the firmware is up to date. 

 

any suggestions?

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