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Original topic:

voice guide will not shut off-Samsung UHD 8 Series

(Topic created: 06-02-2021 06:07 AM)
userTX9jr1GX0z
Constellation
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HD and UHD TVs

I turned off voice guide, but the voice still can be heard!  

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SamsungLarry
Community Manager
Community Manager
Options
HD and UHD TVs

Do you have the unit plugged into a wall socket or surge protector?







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userTX9jr1GX0z
Constellation
Options
HD and UHD TVs

It is plugged into the wall outlet.  Why would that matter?  

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SamsungLarry
Community Manager
Community Manager
Options
HD and UHD TVs

I know it is weird but sometimes having the unit directly plugged into a wall socket fixes some of the more uncommon issues with televisions. I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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