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Original topic:

voice guide will not shut off-Samsung UHD 8 Series

(Topic created: 05-30-2021 08:20 PM)
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userTX9jr1GX0z
Constellation
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HD and UHD TVs

I turned off voice guide, but the voice still can be heard!  

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MrLarry
Neutron Star
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HD and UHD TVs

I know it is weird but sometimes having the unit directly plugged into a wall socket fixes some of the more uncommon issues with televisions. I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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MrLarry
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Do you have the unit plugged into a wall socket or surge protector?




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userTX9jr1GX0z
Constellation
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It is plugged into the wall outlet.  Why would that matter?  

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Solution
MrLarry
Neutron Star
Options
HD and UHD TVs

I know it is weird but sometimes having the unit directly plugged into a wall socket fixes some of the more uncommon issues with televisions. I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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