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Samsung Moderator
Samsung Moderator

Re: volume gets stuck and won't move up or down

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Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: volume gets stuck and won't move up or down

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I tried all that is options listed above and my volume is still stuck. Help 

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Astronaut

Re: volume gets stuck and won't move up or down

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Thank you so much for this solution!  I've been through a number of calls with samsung for them to ultimately not be able to fix the issuea dn telling me it needs new parts.  The costs to fix were around $400 through their service company and we were considering just buying a new TV.  Resetting the smart hub is NOT a step that samsung had me try at all, they pretty much did everything but reset the smart hub!  After resetting smart hub the TV works perfectly again!  The volume was sticking, apps were disappearing and losing login info.  Thank you!

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Asteroid

Re: volume gets stuck and won't move up or down

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Same thing has happened to me a few times and is currently doing it now. I thought it was my cable box remote so I switched to TV remote and same thing.  It went away on its own before,  but now the TV won't even connect with Samsung servers so I can use the Plex app that I wanted to.

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Cosmic Ray

Re: volume gets stuck and won't move up or down

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we ended up doing a factory reset on the tv and so far it's working! keeping my fingers crossed it doesn't happen again.
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Constellation

Re: volume gets stuck and won't move up or down

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I found one solution, reset the smart hub.

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Astronaut

Re: volume gets stuck and won't move up or down

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We are having the same problem for awhile now, I have to keep resetting the tv before it works and it's very annoying. Have you got yours fix yet?

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Samsung Moderator
Samsung Moderator

Re: volume gets stuck and won't move up or down

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I am sorry to hear about this. Please cold boot the television using the following steps.

 

Turn on the TV.

Press and hold Power on the remote until the television turns off and back on.
Reconnect to your WiFi network.

 

If you continue to have issues with your audio, please send the serial number for the TV to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: volume gets stuck and won't move up or down

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This worked for us.
 
Reset Smart Hub
  1. Press the Home button on your remote control.
  2. Using the directional pad on you remote, navigate to and select Settings.
  3. Navigate to and select Support.
  4. Select Device Care.
  5. Select Self Diagnosis.
  6. Navigate to and select Reset Smart Hub.
  7. Enter the PIN for your TV.
  8. Your Smart Hub has now been reset.
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Constellation

Re: volume gets stuck and won't move up or down

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I'm having the same problem! I keep having to unplug the tv. it's really annoying and disappointing. I expected more from a Samsung TV.
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